We know face masks are unsuitable for some people due to a disability or health condition. It is not always obvious why wearing a face covering is unsuitable for someone. For example, people who are exempt may have been victims of crime or might suffer from a mental illness or condition that is not apparent to the outside observer.
There is no legal requirement for people to carry a communication card, though many choose to do so. A communication card has been developed that you can show to transport operators, retailers and service-providers. Communication cards make it easier whenever you need to explain that a face mask is unsuitable for you.
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