Message from Health Quality & Safety Commission about the Changes to the national Primary Care Patient Experience Survey;
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I am writing to update you on changes to the national Primary Care Patient Experience Survey.
New provider: Ipsos Limited
Cemplicity’s contract to deliver the survey data collection and reporting services expired at the end of 2019. The Commission and the Ministry were required to undertake an open, competitive procurement process for services from 2020 onwards. Ipsos Limited, a market and social research agency, was selected as the new provider. Ipsos is a leading provider of full-service patient experience research services in Australia and has delivered the UK GP survey since its inception 13 years ago.
No survey in February 2020 quarter
To allow for Ipsos to implement the new system the survey will not run in the February 2020 quarter. The survey will run again in May 2020.
New reporting portal
With the new system we will have a new reporting portal. This will operate in a similar way to the current portal, but we aim to make it more user-friendly and easier for you to identify great and poor patient experience and to use this for quality improvement.
Ipsos will provide guides and materials to support your teams’ use of the new reporting portal in advance of your need to use them. These will be offered in the weeks leading up to Survey Sample Week and when the first data release will be available.
Access to the current reporting portal will close on 30 January. The new portal will include your historic data. If you think you may need access to your comments or results between this date and when the new portal is available, we recommend that you download it from the current portal before 30 January.
Increasing Māori and Pacific participation
A key focus of Ipsos’s work will be increasing participation from under-represented groups (in particular Māori and Pacific peoples). This will be ongoing, but as a first step will include testing alternative invitation methods and translating the surveys into Te Reo Māori.
Ipsos will provide a helpline that patients can contact if they have questions about the survey. This will be available via email and an 0800 number.
The Commission is also taking this opportunity to refresh the survey questions to ensure we are keeping up to date with approaches to patient care and the latest research around patient experience measurement.
We will be in touch again closer to the time to let you know what you need to do to prepare for the May 2020 survey. Survey Sample Week will be 4 – 10 May 2020.
At this stage, current survey resources for practices such as survey flyers, posters and videos will remain the same. There will be no change to what your practice does to include patients in the survey and the patient preference fields in your patient management system will continue to function in the same way. The main change you need to be aware of is that your current portal will close on 30 January 2020 and you will have a new reporting portal from May 2020.
If you have new doctors or nurses or even locum’s working at the Practice please inform NIR so they can be aligned to the practice they are working with. If they are just moving from another practice they DO NOT need to fill out an AUA form just phone Sue Harris for NIR to be updated..
The AUA’s are only if the person has never worked in a clinic before.
Thank-you from NIR Administration
The January update includes information on Coronavirus and the effects of the Australian fires on air quality
In this final Medical Council News for 2019 we reflect on the events of this year and look ahead to the significant legislative changes that are on the horizon in 2020.
You can read our newsletter here
The Medical Council has now released their 2018 Workforce Report. This may be a valuable and timely resource as we enter the 2020/21 Annual Planning process. It provides a regional breakdown by specialty (including general practitioners). This highlights significant variation in the distribution of doctors in general, and GPs in particular.
A cluster of pneumonia of unknown cause is being investigated in Wuhan, China, by the national health authorities in China. At this stage, there is no evidence of significant human-to-human transmission.
Wuhan is currently in the winter season and respiratory diseases, including pneumonia, are common in this season.
The Ministry has been monitoring the situation and based on WHO advice, no specific measures for travellers are recommended at this stage. As per the current health advice cards for people arriving in New Zealand, travellers who become sick within a month of their arrival are encouraged to seek medical advice and contact Healthline at 0800 611 116 or a doctor and share their travel history.
The current WHO recommendations on public health measures and surveillance of influenza and severe acute respiratory infections should be applied. WHO advises people follow the basic principles to reduce the general risk of acute respiratory infections. These are:
- avoid close contact with people suffering acute respiratory infections
- frequently wash hands, especially after contact with ill people or their environment
- avoid close contact with sick live farm animals ore wild animals
- people with symptoms of acute respiratory infection should practice cough etiquette (maintain distance, cover coughs and sneezes worth disposable tissues or clothing, and wash hands).
As of 3 January 2020, a total of 44 patients with pneumonia of unknown cause have been reported to WHO by the national authorities in China. The case are clustered in Wuhan. Of the 44 cases reported, 11 are severely ill, while the remaining 33 patients are in stable condition. According to the authorities, some cases were operating dealers or vendors in the Huanan Seafood market. The reported link to this wholesale fish and live animal market could indicate an exposure link to animals. The causal agent has not yet been identified.
Based on the preliminary information from the Chinese investigation team, no evidence of significant human-to-human transmission and no health care worker infections have been reported so far.
According to media reports, the concerned market in Wuhan was closed on 1 January 2020 for environmental sanitation and disinfection.
Wuhan is currently in the winter season. The symptoms reported among the patients are common to several respiratory diseases, and pneumonia and other respiratory diseases are common in the winter season. However, the occurrence of 44 cases of pneumonia of unknown cause requiring hospitalization and clustered in space and time is not usual and is therefore under investigation.
WHO has requested further information from national authorities to assess the risk. New Zealand Ministry of Health has been monitoring the situation and we will update our advice as more information becomes available..
For further information, pleaser refer to https://www.who.int/csr/don/05-january-2020-pneumonia-of-unkown-cause-china/en/