UPDATE 29 May – 1.30pm
Waikato DHB staff continue to keep services running, caring for our patients and keeping them safe, as work continues to restore IT systems throughout the weekend.
Emergency Departments can be busier than usual during weekends. We are reminding people to keep Emergency Departments across all Waikato DHB hospitals (Hamilton, Tokoroa, Te Kuiti, Taumarunui and Thames) for emergencies only.
If you need immediate or urgent help, please call 111. If it is not an emergency, please phone Healthline on 0800 611 116, visit your GP or local urgent care centre.
Our IT team are working on the installation of staff devices and we aim to have our radio therapy service operating next week. This will not be at full capacity immediately and we will continue to work with services in Tauranga and Wellington.
We continue to work alongside specialist legal privacy experts and the Privacy Commissioner to ensure we meet all our obligations to notify patients and staff whose data may have been affected.
A dedicated helpline is available 24/7 on 0800 561 234 for questions or concerns. Six calls were received yesterday. These were all privacy related.
IDCare can be contacted on 0800 121 068 for free support on how to protect personal information.
Waikato DHB procedures/patients (all hospitals)
Our Information Systems team has been working throughout the night to get the Waikato DHB systems back online and have been making good progress.
Our staff are working to restore the infected systems and on the remediation process. We are working with the relevant government departments to ensure a secure environment is successfully re-established.
However, this is a complex process which will take more time to resolve. We currently have business continuity plans in place to keep our services running into the weekend.
We are currently working with other government departments to investigate the cause, but are working on the theory that the initial incursion was via an email attachment. A forensic investigation is ongoing.
This means our services across our Waikato DHB Hospitals (Waikato, Thames, Te Kuiti, Tokoroa and Taumarunui) will continue to be impacted today.
At Waikato Hospital, some elective surgeries have been deferred, while a number of outpatient clinics have been reduced.
Of 102 elective surgeries planned for inpatients at Waikato Hospital today, 73 are still going ahead.
As a result of yesterday’s disruptions, six elective surgeries were cancelled, while 95 went ahead.
Elective surgeries at Thames Hospital have been postponed and all outpatient activity at our rural hospitals have been deferred.
Anyone with queries about the urgency of their outpatient appointment should contact their GP.
Emergency Departments across all the DHB hospitals should remain for emergencies only. If it is an emergency, please continue to call 111. Otherwise, please call Healthline on 0800 611 116, contact your GP or local urgent care centre.
We want to assure the public that all of our inpatients will continue to receive the appropriate care from our hard-working staff.
We would also like to thank all of our healthcare partners, including Māori and Pacific providers, GPs, St John, our other DHBs who are providing support to our patients during this time.
Please utilise private providers for Urgent Radiology Requests with High Suspicion of Cancer direct to Private Providers. These providers have been contacted to ensure they are aware of this process, and that patients will not be charged.
Te Puna Hauora Matua o Hauraki
In addition to this - BPAC Clinical Solutions wish to assure all users of the e-referral system that referrals they generate will continue to be sent to Waikato DHB during the IT crisis that Waikato DHB is currently facing. The DHB will prioritise and process those referrals as soon as it is in a position to do so.
However, there may be a backlog or time lag for any responses from the DHB accordingly. For ED referrals ensure you print a copy for the patient to take with them and also for all referrals provide all relevant results (as hospital clinicians are currently unable to access labs and radiology). If you have any queries around the referrals you have sent to the Waikato DHB contact your PHO.
Te Puna Hauora Matua o Hauraki
Important information regarding Waikato DHB Systems
We have engaged external assistance to address a cyber security incident affecting our Information Services environment.
We are at the early stages of identifying what has happened, and are unable to provide further detail at this stage while we investigate the incident. The appropriate government authorities have been advised of the situation.
We are uncertain how long it will take to resolve this situation, but we are working hard to get our services back online.
The care of our patients remain our top priority, and we are managing our services to ensure they are kept safe and receive the appropriate care.
Waikato DHB is currently experiencing a full outage of its Information Services.
A Coordinated Incident Management System has been established to resolve the situation as soon as possible. We are currently investigating the cause of this outage.
This is affecting all clinical services across our Waikato DHB hospitals (Waikato, Thames, Tokoroa, Te Kuiti and Taumarunui) to varying degrees. We want to assure the public that all inpatients are continuing to receive quality care from our staff.
Unfortunately this has meant some outpatient clinics may be cancelled as a result of this outage. Those affected will be contacted to rebook their appointments.
Please keep Waikato Hospital’s Emergency Department for emergencies only. This is to ensure we can continue to provide critical services to our patients.
If you need immediate or urgent help, please continue to call 111. If it is not an emergency, please phone Healthline on 0800 611 116, visit your GP or local urgent care centre.
Our landline phone services are also currently down, including the main Waikato DHB number. For those trying to contact their loved ones in hospital, please consider using personal mobiles where possible.
Click here for the latest information
Kia ora koutou,
For those interested, GPNZ is hosting a Health Reform Webinar with the Transition Unit of Department of Prime Minister and Cabinet next Wednesday evening. This session will be specifically focused on Primary and Community Care.
Click here for more details
Kia ora koutou katoa,
We have been using the Freestyle Libre Diabetes glucose monitor very successfully with whānau for the last year and want to extend this resource into general practice.
We are seeking expressions of interest for those interested in using this funded device with their patients. We are extending the invitation to 20 practitioners. We ask that one nurse and one prescriber come together into the programme. Once we have spent an hour with the two of you getting the system set up, we will be able to supply sensors and will be tracking HbA1c for 12 months to see if there is sustainable outcomes for whānau.
If you are interested please contact Suzanne directly.
Noho ora mai, Suzanne
Diabetes Nurse Hauraki PHO
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