Tēnā Koutou katoa
Over the past month St John Ambulance has been experiencing intermittent but persistent episodes where demand has exceeded resourcing. While there are always peaks and troughs, over the past two weeks demand has been consistently high. Last week was our highest 111 call and ambulance response volume since records began, and we have also seen significantly greater demand within patient transfer service (PTS).
We had predicted an increase in demand through this time due to winter illness, however the increase has been more profound than anticipated, which appears to be reflected throughout all of health.
As a result, we have decided to stand up an Emergency Operations Centre (EOC) in Auckland, to provide operational support through this period of high demand and to help ensure the welfare of our people and our patients.
We released public advice last week, and have now developed specific advice for primary care and aged care. Please support by cascading this advice to your networks.
We continue to monitor demand for ambulance services and will advise when we are able to return to our business as usual state. Please let me know if you need anything in the meantime.
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