Waikato Hospital Information System down

Important information regarding Waikato DHB Systems

​UPDATE: 11.45am
We have engaged external assistance to address a cyber security incident affecting our Information Services environment.
We are at the early stages of identifying what has happened, and are unable to provide further detail at this stage while we investigate the incident. The appropriate government authorities have been advised of the situation.
We are uncertain how long it will take to resolve this situation, but we are working hard to get our services back online.
The care of our patients remain our top priority, and we are managing our services to ensure they are kept safe and receive the appropriate care.

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Waikato DHB is currently experiencing a full outage of its Information Services.
A Coordinated Incident Management System has been established to resolve the situation as soon as possible. We are currently investigating the cause of this outage.
This is affecting all clinical services across our Waikato DHB hospitals (Waikato, Thames, Tokoroa, Te Kuiti and Taumarunui) to varying degrees. We want to assure the public that all inpatients are continuing to receive quality care from our staff.
Unfortunately this has meant some outpatient clinics may be cancelled as a result of this outage. Those affected will be contacted to rebook their appointments.
Please keep Waikato Hospital’s Emergency Department for emergencies only. This is to ensure we can continue to provide critical services to our patients.
If you need immediate or urgent help, please continue to call 111. If it is not an emergency, please phone Healthline on 0800 611 116, visit your GP or local urgent care centre.
Our landline phone services are also currently down, including the main Waikato DHB number. For those trying to contact their loved ones in hospital, please consider using personal mobiles where possible.

​Click here for the latest information

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