EAP Services - Latest Update - 20 March 2020

24 Mar 2020

Whilst all businesses are focusing on managing as best they can through these evolving and rapidly changing stages of the coronavirus pandemic, we wanted to provide you with reassurance that we remain as committed and motivated as always to provide support to you, your employees, and all respective families/whanau.

Our response to date has been to identify how we can support your people in alignment with our Government’s health advice, containment advice, and its guidelines for us all to follow and intended to reduce the chance of widespread community outbreak.  This has included planning and preparation to support the wellbeing of our own people, so they are in the best possible position to cope with the unfolding situation and can continue to care for your people.

As at today, all ongoing appts (ie for those who have already commenced an EAP programme with us for attendance “in-person”) will remain to be attended “in-person”.  However, and as a precursor to if and when we may all be required to self-isolate, any first appts in relation to a ‘new’ EAP programme will be scheduled to commence via Telephone and all ongoing sessions in relation to those ‘new’ programmes will continue to be scheduled for attendance via Telephone.


If and when containment advice requires, we will contact all those with existing “in-person” appointments to transition their EAP to continue as intended but via Telephone sessions.


Physical distancing does not mean social isolation.  As we are coming into the weekend it’s important to remind your staff and colleagues to stay connected to others, e.g. via phone, social media, etc.  Talking to people and checking in on others keeps us all connected and that is more important than ever.


Our Business Continuity Plan under these circumstances includes provisions for appropriately managing the expected increase in phone calls and requests for appointments during times of crisis.  We are constantly monitoring these to ensure we have the right number of people in place to support your people.  In addition to our e-flyers, our Clinical and Marketing personnel continue to produce a growing bank of supporting documentation with tips and information sheets for you and to share with your people.  Please see attached, which are also accessible via our EAPNOW mobile App.

As always, we are here to help support you and your people.


Tips for Parents and Caregivers on media coverage of major events

Coping with stress during infectious disease outbreaks