Primary Care Experience survey

30 Oct 2019

The next Primary Care Experience survey round will be sent out on the week of – Wednesday, 27th November 2019 – Friday, 29th November 2019 for patients seen between 18th – 24th of November 2019.

Real time ‘unweighted’ reports will be available from the 29th November 2019.

 Recommendations to improve survey results:

As per best practice patient demographics should be checked at every opportunity, however please ensure reception staff are instructed to:

    • Ensure all patients emails are checked and updated during survey week
    • Ensure all Mobile numbers are checked and updated  during survey week
    • Ensure PES Poster is displayed in the practice waiting room

Note:   As patients may want to participate in future surveys it is recommended that instead of opting out practice staff suggest that the patient simply delete the email request