Primary Mental Health Team Cancellation Policy

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​18 Sep 2019
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We understand that things change and at times you may not be able to make your scheduled appointment.

In order to effectively rearrange our fully booked diaries at short notice we would like to share our cancellation policy:

• We require a minimum of 24 hours notice if you are unable to attend your appointment.
• Two cancellations or two missed appointments will result in you being discharged back to your GP and having to be re-referred.
• 24 hours notice gives us time to offer that appointment to someone who may need it and increases our options to re-accommodate your needs. 
• If you cancel less than 24 hours from your appointment time you may forfeit the session. 

Please, where possible make your cancellations with Wikitoria on 027 297 9746 via text.
​Thanks.

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