Provider Resources

The Aotearoa Immunisation Register (AIR) is our new national register for vaccination activity.

Immunisation System Support:

• How-to Guides:  All guides can be found in the help centre section of the vaccinator portal. 
• Email and Phone Support: The team is available to answer questions and provide support. Please log your support request for help;
• Using the Aotearoa Immunisation Register:

https://moh-c19-support.atlassian.net/servicedesk/customer/portal/24/group/58/create/185. 

- You can call the team on 0800 855 066 (press 2 and then 1). These channels are monitored:8am - 5pm, Monday to Friday (from 9.30am on Wednesdays)

Note: You can report critical service outages at any time by calling 0800 855 066. 

Clinical Workstation (CWS) is digital platform used by healthcare providers in the Waikato region of New Zealand to manage and access patient information.

This is a comprehensive Electronic Patient Record (EPR) system designed to:

• Provide real-time access to patient data
• Streamline clinical workflows
• Enhance communication among care teams
• Improve patient outcomes

Key features include:

• Clinical Portal: Desktop and mobile access to patient records
• Problem List: Tracks diagnoses, allergies, surgeries
• Clinical Forms: Mobile-optimised documentation
• Progress Notes: Digital note-taking with dictation
• Results Viewer: Lab and radiology results
• Medicines Viewer: Medication history

Technical Support:

If you experience any issues with your access to CWS please contact Te Whatu Ora on: GPPatientUpdates@waikatodhb.health.nz

New Users

If your organisation has additional users who require access now, or in the future, please email the above email address with their details and we will arrange their access.

The following information will be required: 

Organisation Details:

• Name of the Organisation

• Address

• Phone Number

• Contact Name

• Patient Management System

User Details:

• First name

• Last name (current and/or previous)

• Title (Doctor, Nurse, Social Worker, etc)

• Email (preferably work, but personal is accepted) address for the user

• Mobile number (preferably work, but personal is accepted) for the user

• Registration Number via users Registration Board/Council

• CPN/HPI number (if part of the HPCA)

Individual user’s CWS passwords will be texted through to the users using the mobile numbers identified on the initial request form.

Whakaaro:

Collaborative Aotearoa is a national membership organisation uniting primary and community healthcare organisations and dedicated partners in the pursuit of equitable health and wellbeing for whānau and communities across Aotearoa. Our collective mission is to ensure that everyone, no matter where they are, has access to high-quality, culturally responsive healthcare that supports healthier futures for all.

Collaborative Aotearoa extends its impact through a robust membership network while also providing specialised fee-for-service consultancy to primary and community care organisations, Hauora providers, and general practices. We work closely with our partners to build solutions that are responsive to community needs and drive equity at every level of care.

As recognised leaders in primary care model development, innovation, and service improvement, we are deeply committed to expanding our reach to bring transformative change to healthcare delivery across Aotearoa. By fostering collaboration, building strong relationships, and embracing innovative approaches, we are continually exploring ways to uplift primary and community care services and support providers in delivering exceptional care to their communities.

Resources:

Collaborative Aotearoa offers webinars on topics like digital health, equity, and innovative care models, alongside a resource library featuring tools for practice sustainability, health equity, cultural responsiveness, and technology integration. 

These tools provide practical strategies, real-world experiences, and future-focused frameworks for professionals in primary and community health.

The Healthy Homes Initiative (HHI) was established between December 2013 and March 2015 and cover 11 district health boards (DHBs) with a high incidence of rheumatic fever. Initially, the HHI targeted low-income families with children at risk of rheumatic fever who were living in crowded households.

In 2016, the breadth of the programme was expanded nationwide. In 2021 the Government announced additional funding to expand the reach and impact of the programme. This includes expanding the programme to the whole country from 1 July 2022.

Welcome to the Immunisation Manual for General Practice, a resource developed to support general practice teams across the Waikato region in delivering high-quality, equitable immunisation services.

This manual is a collaborative initiative between the three Primary Health Organisations (PHOs) working in Waikato, Hauraki PHO, National Hauora Coalition (NHC), and Pinnacle Midlands Health Network. It reflects our shared commitment to improving immunisation coverage and outcomes for all tamariki and whānau in our communities.

Whether you're a vaccinator (Registered Nurse or Vaccinating Health Worker), administrator, GP, or part of the wider practice team, this manual provides practical guidance, localised processes, and culturally responsive approaches tailored to the needs of our region.

From newborn enrolment to catch-up schedules, recall systems to outreach referrals, this resource brings together best practice, regional pathways, and whānau stories to inform and inspire.

This is a living, electronic document that will be reviewed and updated as systems, guidance, and local processes evolve.

While practices may choose to print sections of this manual for convenience, please note that any printed copies may become outdated over time. For the most current version and up-to-date guidance, always refer to the electronic version hosted on this site.

If you have any queries or feedback related to this manual, please contact us at the details below:

• Hauraki:practicesupport@haurakipho.org.nz
• National Hauroa Coalition: practicesupportnurse@nhc.maori.nz
• Pinnacle Midlands Health Network: nursing@pinnacle.health.nz

Together, we can support tamariki to thrive, strengthen whānau trust in the health system, and help build a healthier, more equitable Aotearoa.

Please note this immunisation manual is relevant to Waikato. Some, but not all, elements will be transferable to other regions.